productivity

Can Customer-Focused Brands Teach Healthcare Anything About Compassion?

Can Customer-Focused Brands Teach Healthcare Anything About Compassion?

The need for compassion is almost universally recognized in healthcare, but there is a “disconnect” between recognizing that need and meeting it. As we learned at the 2019 Compassion in Action Healthcare Conference, applicable best practices are all around us – in customer-focused brands like Starbucks, Nordstrom, and the Boston Red Sox.