In her keynote at the 2019 Compassion in Action Healthcare Conference, Helen Riess, MD, discusses the origins of the compassion gap, why it matters, and the way forward for those wanting to strengthen the state of compassionate care in American medicine.
Imagine an organization where employees felt free to go with their gut, speak up, and do what is best for the greater good. Amy Edmondson calls it "the fearless organization,” and offers compelling evidence that this is the style of organization necessary to succeed in today’s fast-paced economy. She shared her newest findings in an inspiring keynote “The Fearless Organization: Creating Psychological Safety in the Workplace for Compassion and Collaboration” at the 2019 Compassion in Action Healthcare Conference.
The need for compassion is almost universally recognized in healthcare, but there is a “disconnect” between recognizing that need and meeting it. As we learned at the 2019 Compassion in Action Healthcare Conference, applicable best practices are all around us – in customer-focused brands like Starbucks, Nordstrom, and the Boston Red Sox.
Where can you find the role models, both individual and organizational, that embody the qualities and positive results of compassionate leadership? Many of the best practices are found in the healthcare industry. Read more from our recent experiences at the 2019 Compassion in Action Healthcare Conference.
When you work for a challenging boss, especially one who does not treat those who work for them in a humane manner, it can be particularly hard to view that harsh boss as a fellow human. Starting from a place of shared humanity is the single most important step you can take to help your boss grow into a more compassionate leader.
For our inaugural blog post, we thought we’d start with a question we are all curious about, Compassionate Leadership: “What is it?” First, let’s start with a shared understanding of compassion. A classic definition of compassion is the desire to alleviate the suffering of others. When we break that down, we believe that effective compassion requires three elements: an awareness of others and their feelings, an empathetic response to their condition, and finally an ability and desire to act. The key is putting compassion into action.